Service


From the beginning.
Flexible and reliable.

We take care of our customers tasks and desires and of course their products. From the beginning and also after the stage of series production. We know and understand the internal as well as external processes of our customers and we are committed to them. We keep up and provide support where it is required if needed. Flexibility (is not a set phrase but)  the path to customer satisfaction in the long run. Flexibility is for us not just a mere word, but an active integral part of our company philosophy.

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Important Information. Offline available.

Product & Company information

Software

Certificates

 

QM-System 9001:2015

We are certified in quality management to ISO 9001:2015.
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IATF 16949:2016

As an automotive parts supplier we are certified for the scope of production of PCB assemblies.
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Environment 14001:2015

Herkules-Resotec introduced an environmental management system at the end of 2007. The first received certification according to ISO 14001 was in 2008.

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Customer service

Traveling Competence. At any time.

By purchasing a product from Herkules-Resotec, you choose innovative, reliable and safe products of the highest quality. (Nevertheless) we offer you quick and reliable customer service to assist you.

We support you in case of a system fault:

  • Assistance during initial commissioning of a plant

  • Support for troubleshooting

  • On-site repair

  • Spare parts supply

We support you in case of preparation for a modernization (retrofit):

  • Definition of specifications

  • Determination of solutions based on existing signals and services

  • Integration of existing or new plant components

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Spare parts

Immediately available even for end of life products.

With the purchase of Herkules-Resotec spare parts and accessories you can be assured  that they are designed exactly for your product.

Speaking of security: the functionality and reliability of your product can only be ensured by the Herkules Resotec customer service. Inaccurate self-repairs can lead to a stop of your production.

Spare parts for visualization:
Spare parts for REDIS control units of almost all generations are available and can be used for a repair in-house or on the spot.

Spare parts for control units:

  • RECON components

  • Almost all function cards can be obtained via our service

  • Mitsubishi components of the third and fourth generation from the extrusion pack.

Equipment:

  • Power converter

  • Connection cable

  • Communication modules

  • Memory cards

  • labeling strips

Note: Please help us identify the right component. Each module and device is marked with a type plate. Please provide the exact type identification in your  enquiry. Many Thanks

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Training

User support. Increase productivity.

Herkules-Resotec offers plant and machine operators customized on-site training to configure the new system. 

We support project developers with training courses regarding the handling of our VISU4WINners configuration tool as well as selecting the appropriate operator panels for the planned application.

The training courses include the correct handling and usage of the REDIS devices in case of service, the implementation of project updates and the calibration of touch control devices for service technicians and maintainers. In addition, we train the exchange of control devices against succession systems as well as the application of the latest software.

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